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How we communicate

A guide to all our communication channels

‘Whether you are new to HG or already part of the group, here is a handy guide and walk through on we communicate across the business, which includes the touch points to keep everyone updated’

Quiet Desk



Why should I have a HG email address, when I already use one specific for my practice? 

The HG email address helps team members contact HQ team members and be recognised as part of the group. It also provides secure access to other HG platforms and systems 

We have posted a guide under the People area on HelpHub, which is titled: How to set up and access your HG email address. Please refer to this information to access your HG email address on your device, laptop, pc or mac.

Mobile Phone

Internal communication platforms 


Basecamp 3.0 is an online collaboration application that allows HG team members to manage their work together and communicate with one another. Everyone in each practice is set up on Basecamp as part of their onboarding.

Practices are set up as a projects and there other user groups on the platform that are used for communication purposes. There is a user group for Sharks only, Fish and Sharks and all practice team members. The practices will use its own separate project where they will post the summary of their monthly practice Huddle, for visibility and input by their practice buddy and other HG departments.

Young Business Colleagues

Your practice buddy 

Every practice in the group is assigned a practice buddy. It is the practice buddy’s responsibility to look after that practice during the transition period and become the first point of contact for the practice under business as usual.


Typically, they will start supporting new practices four weeks before completion takes place and the buddy will introduce the practice to the Hakim Group way of working.

They will cover aspects such as supply chain, reporting, pricing, HG benefits, stock profiling. Another part of the buddy’s role is to introduce, show, monitor and share best practice and supports the relationship between HQ and the practice team.

Please spend sometime speaking to your practice buddy, when they visit your practice.


You can see all our practice buddies on HelpHub and details of how to contact each of them

Image by Shahadat Rahman


HelpHub is our ‘one stop shop’ for everything HG’

Here, you will find a number of useful resources to support the operation of your practice all under one roof, which is split into the various HGHQ departments 

Here is a short video on HelpHub showing you how to navigate around the platform

Conference Crowd

Annual conferences & Webinars

Throughout the year we host a number of events for HG practice team members, whilst organising webinars for any critical updates covering operational or clinical changes for practices.

  • We have Sharktanks, which is a normal quarterly get together for our practice partners in once location.

  • We have Fishtanks, which focus on our key operators in each practice (The Fish)

Part of our culture is the famous annual retreat, so everyone working in the group can get together at a yearly event. There will be suppliers, guest speakers, details on what the journey ahead looks like and a chance to have some fun

If you have just joined the group, or would just like to experience our previous events then please access our Media vault on HelpHub

Traditional Library

Learning group and sharing best practise 

We have a number of opportunities for new & existing Sharks and Fish to get involved in the HG Leadership programme, which is hosted by Gavin Rebello who is one of our most experienced Sharks. The sessions are designed to develop practical skills to improve practice performance and to also share best practise with other attendees.

If you want to find out more and are interested in joining the different support programmes available then you can access the prospectus on HelpHub through the training area.


Any more information then please contact us on HGAcademy@hakimgroup.co.uk 


practice HUddles

It is part of our culture at HG that each practice team take part in a weekly / monthly and quarterly team huddle. Based on best practise, this will result in improved communication, transparency, consistency and ultimately performance at all levels. The nominated person will report back to each team member on a weekly basis and then post the summary of the Huddle through their practice Basecamp project.