When a frame is not available in Optix and needs adding on to the catalogue a frame request...

This document will show you how to pay off a corporate or enhanced service voucher 

This short video shows you how to make payments for vouchers that have been created on PCSE...

This short video shows you how to pay off an outstanding balance when a patient comes in to...

This short video shows you how to print off an order after a dispense.

For instructions on how to process a refund through Optix please click on the link below.

Instructions on how to process a reglaze in Optix

This short video show you how to put an order through for a replacement frame only - it is ...

This short video shows you have to correctly put an order thorough for frame parts claimed ...

Click on the link to download the refund form. This can be used by practices that are not o...

This short video shows you how to remove aged corporate debt from Optix. Using the correct ...

If you urgently need a frame and the supplier doesn't have it in stock, you can search on O...

This short video shows you how to search for a frame and lenses in a spectacle dispense.

What is Recall?

Recall is the process of c...

Here are the instructions for setting up direct debit instructions on Optix for Miyosmart l...

This video shows you how to record sales and payments for GOS, Enhanced, and Corporate Serv...

When are ordering a complete job from a supplier, you need to change your frame location to...

This short video shows how to reconcile vouchers that have been created on PCSE online, or ...

This short video shows you how to pay out petty cash from your float.

When you are on the HG build of Optix, as part of the dispensing process you need to declar...

On occasion a patient will return to the practice to collect spectacles after you have had ...

This short video shows you how to put an order through for a replacement pair of glasses wh...

This short video shows you how to put an order through for replacement lenses when a GOS4 i...

This short video shows you how to record a sale for a miscellaneous item that is not availa...

This short video shows you how to remove old cash debt from Optix. Using the correct method...

instructions on how to have a frame or sunglasses added on to Optix

A short guidance video on how to search for a patient in Optix.

What is Recall?

Recall is the process of c...

Click on the link to view the recall process

Here are the instructions for setting up direct debit instructions on Optix for Stellest le...