How I support the practices...

I’m lucky in that I have 2 areas in which I support practices and most importantly our amazing people!

Firstly for the very sensible side of my role, I look after governance with the aim of doing everything I can to keep our customers, team members and JVPs safe and legal in a very simple and cost effective way.  I love making governance systems simple to understand and use so that compliance comes easy. I hate doing things “just because” and will only ask you to do something if it does and I can justify how it will protect team members, customers or JVPs.

I also look after the strategy and work for Clinical Advancement, which is everything to help people develop themselves to take on broader roles in this brilliant industry we are a part of.

A fact about me that is not work related...

I absolutely love yoga, it’s my third child that I nurture daily after my 2 teenagers (and sometime before the teens to enable me to handle the teens better). I’ve mastered some pretty tricky asanas (poses), and if you see me with a face bruise it’s probably because I’ve face planted the floor.

How I support the practices.....

I look after Health& Safety for our practices and HGHQ and I'm alos the custodian of  the EcoOnline platform. The best part about my role is interacting with the practices and supporting them.

How I support the practices..........

I support the practices by dealing with queries relating to Compliance and Health & Safety. I am an Administrator for EcoOnline and first point of contact for Fire Risk Assessment and Clinical Record Audits queries.

My background is within the Optical sector, both within practice and in various regional roles.

A fact about me that’s not work related………..

I enjoy travel, in particular spending time visiting a family project aka ‘work in progress’ in a very rustic (remote) part of the Alpujarran mountains in the Sierra Nevada region of Spain.

How I support the practices......

As the compliance manager I support the practices by developing standard operating procedures and policies to help the practices and their teams to navigate the GOC standards of practice and rule & regulations of the optical industry.

I also worth with the Clinical Advisors to develop the clinical record audits to ensure we keep that great Hakim Standard in all practices.

Part of my role is to develop and support with the clinical complaint process.

A fact about me that’s not work related........

A few years ago, to help myself get fit, I started power lifting and pre covid/Lockdown I could squat 160kg, bench 65kg and deadlift 120kg. I have started training again so watch this space.

How I support the practices...

I support HG practices by partnering with our Sharks in order to support their recruitment needs, offering advice and liaising with external bodies as well as promoting the HG ethos to future clinicians and optical practitioners.

A fact about me that is not work related...

In my free time I love to explore the outdoors in any way that I can, from wild swimming to hiking, caving and camping on mountain sides and even exploring haunted asylums, no adventure is too big!

How I support the practices......

I am the Professional Advancement Manager. I look after the pre-registration students and their journey with us.  Developing and leading professional development programmes, to enable Hakim group to grow clinicians and help them be their best to provide the best clinical services to our patients.  Furthermore, inspire others to be advanced clinically from pre regs starting with the business to providing thought provoking CPD for our qualified Optometrists and Dispensing Opticians.  Organising our CPD events and ensuring all clinicians in the business have fun at the same time!

A fact about me that's not work related......

My favourite past time is travel, where I have survived numerous tornado touch downs and a very close rattle snake encounter!

I am always happy to talk about food and exercise regimes! There is an ongoing joke in my family that I was named after a football player – I wonder if you can guess which one?

How I support the practices...

Investigating complaints and incidents, analysing what happened      what could have been done differently (to reduce / avoid repeat incidents) and guiding practices on  dealing with a given complaint and sometimes writing the basis of a response letter to patients

A fact about me that is not work related...

I like hill walking / running, photography, computing (including      some online / computer gaming), riding my motorbike (VFR1200)

and my Koi carp / fish

How I support the practices...
I provide support around queries that fall under the information security program, such as subject access request and GDPR training.

A fact about me that is not work related...
I am currently the holder of the HG HQ fantasy football trophy.

How I support the practices......

Working within the professional advancement team by helping to create and develop CPD and Pre-Reg training offered by HG.

A fact about me that's not work related.........

I have been trying to complete some things of my bucket list in the last few years and last year I did the fastest Zipline in the world over the Penrhyn Quarry in Snowdonia reaching 100mph.